Accenture Recruitment for Customer Service New Associate | Work From Office | Apply Now

Accenture Recruitment Freshers For Customer Service New Associate - Work From Office

About Role and Company:

Accenture is a global frontrunner in professional services, with a strong focus on digital, cloud, and security solutions. Drawing on vast expertise and a wealth of experience across more than 40 industries, we deliver a diverse suite of services, including Strategy & Consulting, Technology, Operations, and Accenture Song. Our offerings are powered by the largest global network of Advanced Technology and Intelligent Operations centers.

With a workforce of 699,000 professionals, we merge the power of technology with human ingenuity to serve clients in more than 120 countries. Our mission is to drive transformation, providing innovative solutions that help businesses succeed in an ever-evolving landscape.

At Accenture, we embrace change as a driving force to create enduring value for our clients, employees, shareholders, partners, and communities Our goal is to generate shared success by harnessing emerging technologies and leading the way in sustainable, responsible business practices.

Through our extensive global presence and industry-specific knowledge, we work closely with organizations to solve their most complex challenges and unlock new opportunities. Whether it's adopting cutting-edge technologies or enhancing operational efficiency, Accenture is dedicated to helping businesses achieve their strategic goals and foster positive, meaningful impact

Job Description:

• You will be working within our Customer Support division, where your primary responsibility will be managing and resolving customer queries, handling escalations, and addressing complaints from dissatisfied customers to provide the best possible resolutions.

• You will also ensure that faults and complaints are closed within the agreed Service Level Agreements (SLAs).

• We’re looking for a candidate who excels in communication and has a deep understanding of key customer support metrics.

• In this role, your ability to communicate effectively will be key in resolving issues and providing excellent service.

• Customer service is all about helping customers at every step, from pre-purchase to post-use, ensuring they have the support they need.

• This involves answering inquiries, addressing concerns, and ensuring that customer satisfaction is achieved, ultimately helping to build and maintain positive relationships.

• By delivering timely and effective solutions, you will contribute to customer loyalty and the overall success of the business.

• Your role will be crucial in maintaining a high standard of customer service and ensuring that the business's reputation for excellent support remains strong.

Job Overview:

• Position: Customer Service Associate

• Employment Type:  Work from office

• Education Required: Any Graduation.

• Experience Required: Min. 1 to 3 years of Exp.

• Duration: Permanent

• Compensation: Up to 4.5 LPA (Expected)

• Job Location: Bengaluru, Mumbai, India.

Required Qualification, skills:

• In this role, your primary responsibility will be to solve routine problems, typically by referring to established guidelines and precedents.

• Your interactions will mainly be within your immediate team and with your direct supervisor, ensuring that you work collaboratively to achieve team objectives.

• You will receive detailed instructions for new assignments, and a moderate level of guidance for your daily tasks, allowing you to navigate your responsibilities with clarity. 

• The decisions you make will primarily impact your own work, meaning you'll focus on individual contributions while still being a valuable part of a team effort.

• As an individual contributor, your scope of work will be well-defined and focused, ensuring that you can direct your attention to specific tasks and goals.

• It's important to note that this position may require you to work in rotational shifts, allowing for flexibility in work hours while ensuring continuous team coverage.

• This role offers an excellent opportunity to build foundational skills in problem-solving and teamwork, while working in a structured environment with clear expectations.

Eligibility Criteria:

• Any Bachelor Degree

How To Apply:

• Begin by reviewing all the job information listed on this page.
• Scroll down and click the “Click Here” button.
• Follow the “Apply” link to be taken to the official website.
• Enter your details based on the information provided.
• Double-check all the information before submitting your application.

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