Trimble Recruitment Freshers for Customer Support - Work From Office
About Role and Company:
In this role, you’ll provide responsive support to customers by addressing basic inquiries about our products and services, working to resolve questions and concerns effectively. You’ll be responsible for delivering prompt assistance, carefully gathering, analyzing, and verifying customer information to ensure accurate and efficient support. When needed, you’ll take corrective actions to uphold our service quality standards and strengthen customer satisfaction.
A core aspect of this role includes collecting essential customer details and assessing their needs. Based on this information, you’ll either resolve issues directly or transfer customers to the appropriate team for additional support. Your attention to detail and proactive approach will be instrumental in fostering positive customer experiences, helping to build trust and satisfaction.
Success in this role requires strong communication skills, professionalism, and a customer-focused attitude, ensuring you manage inquiries with empathy and accuracy. By maintaining our high service standards, you’ll contribute to achieving organizational goals and delivering a positive, lasting impression on each customer. This is an excellent opportunity to enhance your customer service expertise, work in a dynamic environment, and make a meaningful impact in each customer interaction, supporting both individual satisfaction and broader team success.
Job Description:
- In this role, you’ll manage customer requests across multiple channels, including phone, email, chat, and web.
- Your primary responsibility will be to analyze each request, provide solutions, and direct customers to the appropriate department when necessary.
- Maintaining up-to-date customer records by refreshing account information is a key part of your role.
- You will address Level 1 product or service issues by listening to customer complaints, diagnosing the cause, and implementing the best solutions.
- You’ll make necessary adjustments and follow up to ensure issues are resolved satisfactorily.
- Additionally, you'll forward potential leads to the Account Manager or Dealer Channel Sales team by collecting relevant customer details.
- Supporting customers with billing inquiries and resolving related issues will also be among your tasks. Using internal tools, you’ll process and verify customer requests, ensuring efficiency and precision in handling each interaction.
- A strong emphasis on communication is essential, as you’ll deliver quality service to both internal and external customers, working closely with other departments to resolve various account-related issues.
- This role offers an excellent opportunity to develop your problem-solving abilities, enhance your customer service skills, and contribute to a positive customer experience through reliable and prompt support.
Job Overview:
- Position: Customer Support
- Employment Type: Work From Office
- Education Required: Bachelor's degree
- Experience Required: Fresher's & Experienced
- Duration: Permanent
- Compensation: Rs.36,000 Per Month (Expected)
- Job Location: Chennai, India
- In this position, you will leverage your strong written and verbal communication abilities to interact effectively with customers and team members.
- Being detail-oriented is essential as you focus on process efficiency to ensure smooth operations.
- Your familiarity with Google Workspace will enable you to utilize various collaborative tools effectively, enhancing productivity within the team.
- A basic understanding of computers, including MS Windows and MS Office, is necessary for managing documents, spreadsheets, and presentations related to your tasks.
- Your problem-solving and analytical thinking skills will be vital as you navigate challenges and develop solutions to improve customer experiences and operational processes.
- This role offers an excellent opportunity to apply your skills in a dynamic environment where attention to detail, communication, and analytical abilities are paramount.
- You'll contribute to maintaining high standards of service while gaining valuable experience that can help you grow in your career.
- Whether you're resolving customer inquiries or optimizing workflows, your contributions will be key to the overall success of the team.
Eligibility Criteria:
- Bachelor’s degree or equivalent qualification.
- Min. 0 to 1 year of exp.
How To Apply:
- Begin by reviewing all the job information listed on this page.
- Scroll down and click the “Click Here” button.
- Follow the “Apply” link to be taken to the official website.
- Enter your details based on the information provided.
- Double-check all the information before submitting your application.
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