Wipro Recruitment Freshers For Position of Associate Order Management Role | Work From Office
About Role and Company:
Wipro Limited: Driving Digital Transformation with Excellence in Client Support
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) stands as a global leader in technology services and consulting, empowering businesses to navigate the complexities of digital transformation.
With a comprehensive suite of offerings spanning consulting, design, engineering, and operations, Wipro enables organizations to achieve their boldest goals while fostering sustainability and future readiness. Boasting a vast network of over 230,000 professionals and partners across 65 countries, Wipro is committed to driving growth for its clients, employees, and communities in an evolving digital landscape.Delivering Exceptional Client Support
At the heart of Wipro’s success lies its unwavering dedication to customer satisfaction. The company’s support team plays a pivotal role in ensuring seamless client experiences through efficient query resolution. Here’s how Wipro excels in client service:
Responsive Communication – Every client request, whether via phone or email, is handled with professionalism and courtesy. The team ensures timely responses while maintaining a client-first approach.
Comprehensive Documentation – Detailed records of end-user information—including name, department, contact details, and issue description—are maintained to streamline troubleshooting and enhance service quality.
Process Efficiency – By updating availability in the RAVE system, support agents optimize productivity, ensuring no client query goes unaddressed.
Meticulous Tracking – All interactions are logged, with step-by-step resolution details documented. This helps in analyzing successful and unsuccessful outcomes for continuous improvement.
SLA Compliance – Adherence to predefined service-level agreements guarantees that client issues are resolved within stipulated timeframes, reinforcing trust and reliability.
Knowledge Utilization – Support teams leverage internal knowledge bases, FAQs, and resources to provide accurate and swift resolutions, reducing downtime for clients.
Continuous Learning – Agents stay updated on product details to enhance troubleshooting efficiency and deliver informed assistance.
Trend Analysis – Call logs are regularly reviewed to identify recurring issues, enabling proactive measures to prevent future problems.
Self-Help Empowerment – By maintaining up-to-date self-help guides, Wipro empowers customers to resolve minor issues independently, speeding up resolution times.
Escalation Protocols – Critical issues that risk breaching resolution timelines are promptly escalated to team leaders, ensuring swift intervention.
Transparency & Compliance – Clients receive complete product information and disclosures before and after interactions, while strict adherence to service agreements mitigates legal risks.
Through these meticulous processes, Wipro not only resolves client concerns efficiently but also builds lasting relationships based on trust, innovation, and excellence. By blending cutting-edge technology with human expertise, Wipro continues to set benchmarks in customer support and digital transformation.
Job Description:
- Delivering Outstanding Product Support with Expertise and Care
- Wipro’s client support team goes beyond basic troubleshooting—it provides seamless, user-friendly assistance to ensure customers maximize the value of their products. Here’s how the team delivers exceptional support:
- Guided Problem-Solving & Diagnosis
- Every client query is carefully diagnosed through structured questioning, helping users understand the root cause of issues. Support agents then guide customers through step-by-step resolutions, ensuring clarity and confidence in the solution.
- Enhanced Product Navigation & Feature Education
- Clients often need help exploring product functionalities. Wipro’s support team assists in navigating menus, explaining features, and offering tips to enhance user experience—making technology more accessible.
- Professional & Courteous Troubleshooting
- Whether resolving technical glitches or answering usage questions, agents maintain a polite, patient, and professional tone, ensuring a positive interaction even in challenging situations.
- Meticulous Call & Query Logging
- All customer interactions—calls, emails, and resolutions—are accurately documented in designated tracking systems. This structured record-keeping aids in accountability and continuous service improvement.
- Proactive Problem-Solving with Alternative Solutions
- When standard fixes aren’t applicable, the team offers creative alternatives to retain customer satisfaction and prevent business disruption. This flexibility strengthens client trust and loyalty.
- Clear & Effective Communication
- Support agents tailor their communication style to suit different customer needs, ensuring explanations are concise, jargon-free, and easy to follow—enhancing user comprehension.
- Follow-Ups & Feedback Collection
- Post-resolution, scheduled callbacks confirm issue resolution, gather feedback, and verify SLA compliance.
- Continuous Product Training & Knowledge Upgrades
- Agents undergo regular training on product updates, new features, and industry trends. This ensures they provide accurate, up-to-date assistance aligned with evolving client needs.
- Customized Training for Client-Specific Needs
- Beyond standard product training, team members enroll in specialized programs based on client requirements, ensuring tailored support for unique business environments.
- Collaborative Learning & Process Improvement
- By partnering with team leaders, support agents contribute to training enhancements, identify knowledge gaps, and brainstorm solutions to refine service delivery.
- Self-Driven Skill Development
- Agents stay ahead by engaging in self-learning opportunities, attending webinars, and networking with industry peers—keeping their expertise sharp and relevant.
- Conclusion
- Wipro’s product support team doesn’t just fix problems—it empowers clients through education, proactive solutions, and continuous improvement. By blending technical expertise with exceptional communication and a customer-first mindset, Wipro ensures seamless digital experiences that drive lasting client satisfaction.
Job Overview:
- Position: Associate Order Management Role
- Employment Type: Work from office
- Education Required: Any Bachelor's Degree.
- Experience Required: Freshers & Experience
- Compensation: 3 to 4 LPA
- Duration: Permanent
- Job Location: India.
- Reinvent Your World with Wipro: Shape the Future of Digital Transformation
- At Wipro, we’re not just adapting to change—we’re driving it. As a leading end-to-end digital transformation partner, we help businesses turn their boldest ambitions into reality. But to do that, we need thinkers, dreamers, and doers who are passionate about reinvention—of themselves, their careers, and the world around them.
- A Culture of Continuous Evolution
- Reinvention is in our DNA. As industries shift and technologies advance, we evolve—constantly pushing boundaries to stay ahead. That’s why we’re building a modern Wipro: agile, innovative, and future-ready.
- Your Growth, Your Way
- At Wipro, you’re not just joining a company—you’re stepping into a platform for limitless growth. Here, you’ll have the freedom to redefine your skills, explore new horizons, and design your own path. Whether you’re a technologist, consultant, or creative problem-solver, we empower you to build the career you envision.
- Powered by Purpose
- We believe meaningful transformation starts with purpose. That’s why we’re committed to creating solutions that don’t just advance businesses but also make a positive impact on society. When you work with us, you’re part of a mission that goes beyond profit—one that drives real, lasting change.
- Inclusion at Our Core
- Diversity fuels innovation. We welcome applicants from all backgrounds and abilities, because we know that different perspectives create stronger ideas. If you’re someone with a disability, we not only encourage your application—we value the unique insights you bring.
- Join Us. Reinvent Yourself. Realize Your Ambitions.
- At Wipro, you’ll find the tools, the culture, and the opportunities to turn your vision into reality. Come build the next chapter of your career—and help us reinvent what’s possible.
- Any Graduate.
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