American Express Recruitment for Customer Care Professional - Work From Home & Office
About Role & Company:
At American Express, we believe in valuing each individual’s efforts, leadership, and contributions, fostering a culture where collective achievements are celebrated. Success here is driven by our dedication to core values and delivering outstanding customer experiences. We operate with unwavering integrity and are committed to creating an inclusive environment where everyone feels respected, heard, and connected to a shared sense of purpose.
Our focus on collaboration and mutual respect means that you will be part of a team that celebrates not only milestones but also the everyday contributions that help us make a meaningful impact. We’re passionate about building a workplace where diverse perspectives are welcomed, and all employees are empowered to contribute fully. This sense of belonging extends to every aspect of our work, as we support each other in driving innovation, growth, and exceptional service.
At American Express, we recognize that each member’s unique strengths and ideas are instrumental in achieving our mission. We encourage continuous growth, celebrate individual and team accomplishments, and remain committed to delivering the highest standards of integrity and service to our customers. Join us and become part of a community that thrives on unity, respects diversity, and works collectively towards shared success.
Job Description:
- As an American Express Customer Service Representative, your role is to deliver outstanding support and experiences to card members, primarily through voice interactions.
- You will handle customer inquiries and issues with promptness and efficiency, ensuring a positive experience for every caller.
- With a deep understanding of processes and systems, you'll confidently manage escalations, taking ownership and accountability to resolve matters during the call itself.
- Key responsibilities include swiftly and accurately addressing card member queries, utilizing well-honed call handling skills to achieve First Call Resolution (FCR).
- You’ll be adept at making quick, informed decisions to resolve issues, offering viable alternatives, and applying advanced service techniques to satisfy customer needs.
- Meeting or exceeding performance goals for employee, customer, and shareholder metrics is a critical aspect of this role, and you’ll consistently work to comply with quality and regulatory standards.
- In addition, you’ll leverage your knowledge of American Express processes and systems to ensure each call is handled professionally and effectively.
- Success in this role relies on your ability to make swift decisions, demonstrate effective call handling, and address customer concerns confidently and efficiently.
- Your commitment to exceptional service, combined with a proactive approach, will contribute significantly to the satisfaction and loyalty of American Express card members.
Job Overview:
- Position: Customer Care Professional
- Employment Type: Work From Home/Office
- Education Required: 12th Pass, Undergraduate & Bachelor's degree
- Experience Required: Fresher's
- Duration: Permanent
- Compensation: Rs.30,000 Per Month (Expected)
- Job Location: Gurgaon, Haryana, India (Hybrid)
- Candidates for this role should possess excellent communication skills with a strong focus on delivering a service-oriented approach.
- An ability to manage multiple customer interactions simultaneously is essential, ensuring that each conversation maintains the highest standard of service quality.
- A solid understanding of omni-channel customer experiences is key, allowing for seamless service across various touchpoints.
- Proficiency with digital tools and technology is required, along with a basic grasp of system complexities to navigate smoothly within a digital support environment.
- Familiarity with domestic market trends and cultural nuances will be beneficial, helping to deliver personalized support that aligns with customer expectations.
- Additionally, a foundational understanding of the financial and credit card industry will enhance your ability to address client needs knowledgeably, providing relevant solutions and advice.
- Overall, a customer-centric approach paired with technical proficiency and industry awareness will position candidates for success in delivering memorable experiences for American Express card members.
Eligibility Criteria:
- 1-7 years of experience in international voice-based customer service.
- Experience in handling customer service (Voice).
- 12th Pass, Graduate or undergraduate qualification.
How To Apply:
- Begin by reviewing all the job information listed on this page.
- Scroll down and click the “Click Here” button.
- Follow the “Apply” link to be taken to the official website.
- Enter your details based on the information provided.
- Double-check all the information before submitting your application.
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