Cactus Recruitment Freshers For Position of Associate Customer Service Manager - Work From Home
About Role and Company:
CACTUS embraces a remote-first approach, fostering a dynamic work culture that encourages employees to excel from any location. Occasionally, you may be required to visit our Mumbai office for business purposes or to attend company or team events.
Are you passionate about delivering exceptional customer experiences? Become a part of Editage, a global leader in academic publication solutions for over 18 years, by joining us as a Customer Service Associate. This role provides a platform for individuals who are eager to excel in a 9-hour shift, working five days a week, including weekends.
As a Customer Service Associate, your key responsibilities will include:
Promptly responding to customer inquiries through email and CRM platforms.
Ensuring an outstanding customer journey, positively influencing decisions to purchase, renew, or expand services.
Showcasing strong teamwork, punctuality, and problem-solving abilities daily.
We are seeking individuals who are not just looking for a job but are excited about building a rewarding career in a supportive and growth-oriented environment.
This position specifically requires availability for day shifts. Applicants should be comfortable working during the designated hours, with shifts scheduled between 5:00 AM and 8:00 PM. You will work five days a week, including possible weekend shifts.
If you’re ready to take on a role that values dedication and customer-centric excellence, we look forward to welcoming you to our team. Join us in shaping outstanding customer experiences while advancing your professional journey!
Job Description:
- Gain a deep understanding of customer needs and preferences to offer the most suitable pricing, service, and delivery options from the outset.
- Efficiently respond to incoming support tickets, providing timely and relevant information to minimize obstacles and enhance the customer’s experience with the service.
- Strive for customer satisfaction by resolving queries promptly and accurately, consistently meeting or exceeding established SLAs.
- Proactively anticipate customer challenges, developing a strong intuition to support their goals effectively and prevent potential issues.
- Address client complaints and account inquiries efficiently, aiming to resolve them in a single interaction to foster customer loyalty and elevate their overall experience.
- Act as the customer’s advocate within the organization, ensuring their voice is heard and their needs are prioritized. Collaborate with cross-functional teams to deliver exceptional service and contribute to broader organizational projects and objectives.
- Manage support tickets effectively, offering resolutions for editing, translation, and publication assistance inquiries. Escalate complex issues to the appropriate team when necessary to ensure a seamless customer experience.
- Exceed customer expectations by going above and beyond to delight them, ensuring they prefer and continue to choose your brand over competitors.
- By consistently prioritizing customer satisfaction and working collaboratively with internal teams, drive success in achieving organizational goals while building long-term customer trust and loyalty.
Job Overview:
- Position: Associate Customer Service Manager
- Employment Type: Work from home
- Education Required: Bachelor's Degree.
- Experience Required: Freshers (0-2)
- Duration: Permanent
- Compensation: Up to 30,000 Per Month (Expected)
- Job Location: Remote, India.
- Possess strong written and verbal communication skills, with fluency in English as a requirement; proficiency in additional languages is a plus!
- Have 0-2 years of professional experience, with prior exposure to Customer Service roles being an advantage.
- Exhibit a service-oriented mindset, prioritizing customer satisfaction. You excel at helping others and leverage your communication, persuasion, and interpersonal skills to drive team and operational success.
- Demonstrate a collaborative attitude, effortlessly working across teams and departments to tackle challenges and find effective solutions.
- Possess excellent interpersonal and intercultural skills, enabling you to work harmoniously with global teams and adapt to diverse perspectives.
- Thrive in high-pressure situations, showcasing flexibility and resilience while maintaining a positive and proactive approach, even in challenging circumstances.
- Your ability to navigate complex scenarios with a focus on customer-centric solutions, combined with your teamwork and adaptability, makes you an ideal fit for dynamic, results-oriented roles.
- Any Bachelor's Degree.
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