Phone Pe Recruitment Freshers For Position of Operation Associate VKYC | Work From Office
About Role and Company:
PhonePe stands as India's foremost digital payments platform, boasting a user base of 500 million registered individuals and 37 million merchants, reaching nearly every postal code in the country. Building on its dominance in digital transactions, PhonePe has diversified into financial offerings, including insurance, mutual funds, stockbroking, and lending.
Additionally, it has ventured into tech-driven initiatives like Pincode, a hyperlocal shopping platform, and the Indus App Store, India’s first app marketplace tailored to local needs. The PhonePe Group encompasses a range of ventures, all driven by the mission to empower every Indian by enhancing financial accessibility and enabling seamless access to essential services.
At PhonePe, we are deeply committed to fostering an environment where you can thrive and excel in your work every single day. Crafting the ideal workplace is just one of the many ways we support our team. We believe in empowering individuals and trusting them to make the right decisions. From the moment you join, you’ll have full ownership of your tasks, seeing them through from start to finish. A passion for technology is at the heart of life at PhonePe. If you’re excited about creating tech solutions that touch the lives of millions, collaborating with some of the brightest minds in the nation, and turning your ambitious ideas into reality with focus and speed, we’d love to have you on board!
We are currently seeking specialists to join our VKYC Team. In this role, your main responsibility will be to facilitate video KYC (Know Your Customer) processes for our users, while consistently seeking innovative ways to enhance their experience. As a specialist, you will provide essential support to ensure seamless completion of video KYC, contributing to a smooth and efficient customer journey.
Job Description:
- At the core of every interaction, act with integrity and prioritize the customer’s needs above all else. Your role will involve handling cases that require video calling, ensuring each interaction is conducted professionally and efficiently.
- Adherence to the specified process guidelines is essential to maintain consistency and quality in service delivery. By fostering meaningful connections during these interactions, you will play a key role in building and maintaining customer trust, which is vital to our mission.
- A critical aspect of this role is the ability to meet hourly and daily productivity targets without compromising on the quality of service. You will be expected to leverage internal tools, processes, and resources to resolve customer issues effectively and promptly.
- Additionally, your insights and observations will be invaluable in identifying areas for improvement.
- We encourage you to actively recommend process enhancements that can streamline workflows, improve customer satisfaction, and contribute to the overall efficiency of the team.
- This position requires a balance of technical proficiency, strong communication skills, and a customer-centric mindset.
- By combining these qualities, you will not only resolve customer concerns but also create a positive and lasting impression. Your contributions will directly impact the customer experience, ensuring it remains seamless, reliable, and trustworthy.
- If you are passionate about delivering exceptional service, driving process improvements, and making a difference in every interaction, this role offers a rewarding opportunity to grow and excel.
Job Overview:
- Position: Operation Associate VKYC Role
- Employment Type: Work from office
- Education Required: Bachelor's Degree.(10+2+3)
- Experience Required: Freshers (0-1)
- Duration: Permanent
- Job Location: Bengaluru, India.
- We are looking for individuals who possess excellent written and verbal communication skills, enabling them to interact effectively with customers and team members.
- A strong ability to learn quickly and adapt to new processes is essential, as is being an active listener who can handle objections with patience and professionalism. Candidates should demonstrate a customer-first mindset, with the flexibility to adapt and respond to diverse situations in a dynamic environment.
- The ideal candidate will be a collaborative team player, open to feedback, and willing to contribute to a positive work culture. Strong organizational skills are a must, including the ability to multitask, prioritize tasks, and manage time efficiently to meet deadlines.
- Proficiency in both English and Hindi is required, as these languages will be used extensively in customer interactions. Additionally, a graduation degree (10+2+3 format) is mandatory for this role.
- While prior work experience is not a strict requirement, 0–1 year of experience in a customer-facing role is preferred. Multilingual skills, particularly in South Indian languages (both spoken and written), will be considered an advantage, as they enable better engagement with a diverse customer base.
- If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and are eager to grow in a customer-centric role, we encourage you to apply.
- Any Bachelor's Degree.
- We offer a comprehensive benefits package designed to support our employees' well-being, professional growth, and personal needs. Our Insurance Benefits include Medical Insurance, Critical Illness Insurance, Accidental Insurance, and Life Insurance, ensuring you and your loved ones are protected in various situations.
- To promote holistic wellness, our Wellness Program features an Employee Assistance Program, an Onsite Medical Center, and an Emergency Support System, providing you with the resources to maintain physical and mental health.
- We understand the importance of family, which is why our Parental Support initiatives include Maternity and Paternity Benefits, Adoption Assistance, and Day-care Support Programs to help you balance work and family life.
- For those on the move, our Mobility Benefits such as Relocation Assistance, Transfer Support Policy, and Travel Policy ensure a smooth transition during job-related moves.
- Planning for the future is made easier with our Retirement Benefits, including Employee PF Contribution, Flexible PF Contribution, Gratuity, National Pension Scheme (NPS), and Leave Encashment options.
- Additionally, we provide Other Benefits like Higher Education Assistance, Car Lease options, and a Salary Advance Policy to support your personal and professional aspirations.
- At our organization, we are committed to creating an environment where employees feel valued, supported, and empowered to thrive both at work and in life.
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