Search Job Here

Deutsche Bank Recruitment Freshers For Position Of Client Service Analyst | Work From Office | Apply Now

Deutsche Bank Recruitment Freshers For Position Of Client Service Analyst - Work From Office

About Role and Company:

The Client Manager for Securities Services (SeS) plays a vital role in supporting SeS clients in India, ensuring their satisfaction with custody and fund accounting services. Acting as the central point of contact, the Client Manager addresses all client requirements, including onboarding, migrations, due diligence visits, reviews, and resolving day-to-day queries.

Key responsibilities include logging and managing client queries and complaints, collaborating with internal teams to ensure timely resolution, and escalating critical issues involving potential losses to senior management as needed. The role emphasizes maintaining high client satisfaction levels by addressing concerns proactively and effectively.

The Client Manager is responsible for maintaining robust client communication through timely responses to emails, verbal inquiries, and phone calls. Regular client meetings, held either at their premises or bank offices, include detailed dashboards showcasing metrics such as query turnaround times (TAT), quality improvements, complaint resolution, and client requirements.

Additionally, the Client Manager navigates across various departments within the bank to address client needs efficiently. This position demands a commitment to resolving issues swiftly, minimizing escalations, and ensuring that services align with contractual agreements. By fostering strong relationships, the Client Manager ensures client trust, upholding the bank’s reputation and standards of excellence in Securities Services.

Job Description:

  • The Client Manager for Securities Services (SeS) ensures seamless onboarding of new schemes, preventing escalations while maintaining a focus on operational excellence and compliance.
  • Key responsibilities include preventing revenue leakage, promptly following up on outstanding fees, and ensuring all clients are onboarded to electronic channels for Straight Through Processing (STP). The role also targets achieving zero overdue fees and avoiding provisions.
  • The Client Manager adheres to compliance protocols, avoiding escalations related to KYC, MIFID, or audit observations.
  • Queries or complaints are immediately addressed, with all details meticulously documented for a comprehensive evaluation.
  • Collaborating with internal teams, the Client Manager devises effective resolutions and escalates critical issues, including potential financial exposures, to supervisors and senior stakeholders.
  • Legal and Compliance consultation is sought as needed, ensuring all responses align with organizational policies.
  • Resolution timelines are prioritized, with queries targeted for closure within 24 hours or escalated appropriately. Holding responses are issued to clients, detailing efforts underway.
  • Final resolutions are communicated post-internal discussion, ensuring client satisfaction.
  • Client Managers ensure operational teams implement mutually agreed decisions and keep clients updated. Critical complaints involving financial loss are escalated to senior management and regional stakeholders.
  • The goal is to minimize escalations and maintain client satisfaction across all transitions, reinforcing the organization's commitment to excellence.

Job Overview:

  • Position: Client Service Analyst
  • Employment Type:  Work from office
  • Education Required: Any Graduate
  • Experience Required: Freshers
  • Duration: Permanent
  • Compensation: Up to Rs.37,000 Per Month (Expected)
  • Job Location: Mumbai, India.


Required Qualification, skills:

  • Candidates are expected to have a basic understanding of custody and fund administration processes. Familiarity with the principles of client management and a foundational knowledge of capital markets are critical for success in this role.
  • Proficiency in essential Microsoft applications, such as Excel, Word, and PowerPoint, is required to perform tasks efficiently and support daily operations.
  • The role seeks individuals who bring relevant experience ranging from 0 to 3 years, offering an opportunity for freshers and early-career professionals to contribute and grow within the organization.
  • Applicants should demonstrate a willingness to learn and adapt to the dynamic nature of the financial services industry while developing their expertise.
  • A keen eye for detail, problem-solving skills, and the ability to work collaboratively in a team are desirable traits. Candidates should possess strong organizational skills to handle multiple responsibilities effectively and meet deadlines.
  • This position offers a platform to deepen knowledge in custody, fund administration, and client management while contributing meaningfully to the organization’s objectives.
  • The role is ideal for individuals eager to build a career in capital markets and related fields, providing an excellent foundation for future growth in the financial sector.
  • Candidates should be ready to embrace challenges and actively engage in professional development to achieve success in this dynamic field.

Eligibility Criteria:

  • Any graduate fresher can apply.



How To Apply:

  • Begin by reviewing all the job information listed on this page.
  • Scroll down and click the “Click Here” button.
  • Follow the “Apply” link to be taken to the official website.
  • Enter your details based on the information provided.
  • Double-check all the information before submitting your application.


Apply LinkClick Here




Join Telegram Channel: Click Here

Join WhatsApp Community: Click Here

Popular Posts