Egnyte Recruitment For Position of Customer Success Manager | Work From Home
About Role and Company:
Egnyte is a dynamic workplace where we create opportunities for exceptional individuals to thrive. We firmly believe that every role within our organization holds significance, and every Egnyter deserves respect and recognition for their contributions.
With over 22,000 customers globally and counting, our team plays a pivotal role in safeguarding their critical data, making a tangible impact on their success. When you join Egnyte, you’re not just stepping into a new career; you’re becoming part of a vibrant community of Egnyters—doers, thinkers, and collaborators who embody and live by our core values: Invested Relationships, Fiscal Prudence, and Candid Conversations. These principles guide our actions, ensuring we build trust, operate responsibly, and communicate openly with our customers and each other.About Egnyte
Egnyte is a leading secure multi-cloud platform designed for content security and governance. Since its inception in 2008, Egnyte has revolutionized cloud content security, empowering over 22,000 organizations to protect and collaborate on their most valuable data. Our platform helps customers enhance data security, maintain compliance, detect and prevent ransomware threats, and boost employee productivity across any application, cloud, or location. By democratizing cloud content security, Egnyte enables businesses to operate with confidence in an increasingly digital world.
As a Senior Customer Success Manager (CSM), you will play a critical role in ensuring the success and satisfaction of our most strategic customers. Your primary responsibility will be to drive product adoption, nurture strong partnerships, and manage day-to-day interactions to create a “Customers for Life” environment. This role requires a proactive approach to engaging customers, understanding their needs, and identifying opportunities to expand their business—and ours. You will act as a trusted advisor, helping customers maximize the value of Egnyte’s solutions while ensuring their long-term retention.
We are seeking a highly motivated professional who thrives under pressure, brings initiative to every interaction, and continuously seeks ways to improve business processes to enhance overall customer success. If you are passionate about building relationships, solving challenges, and driving growth, this role offers an exciting opportunity to make a meaningful impact at Egnyte. Join us in our mission to empower organizations worldwide with secure and efficient content management solutions
Job Description:
- As a Senior Customer Success Manager (CSM) at Egnyte, you will take on a multifaceted role that requires you to become a product expert, mastering both the technical intricacies and practical business applications of our platform.
- Your expertise will be instrumental in guiding customers to fully leverage Egnyte’s capabilities, ensuring they achieve their goals and maximize the value of our solutions.
- One of your key responsibilities will be to manage new customers post-implementation, ensuring a seamless onboarding process and driving the adoption of our platform.
- This involves understanding each customer’s unique needs, providing tailored guidance, and helping them integrate Egnyte into their workflows effectively. By doing so, you will lay the foundation for long-term success and satisfaction.
- You will also be tasked with developing strategic success plans for your customer segment.
- These plans will outline critical success factors, key metrics, timelines, and potential challenges, while also providing actionable recommendations to both internal teams and customers. Your ability to think strategically and anticipate customer needs will be crucial in fostering strong, lasting partnerships.
- To ensure customer retention and successful renewals, you will conduct quarterly business reviews, lead product roadmap discussions, and, when necessary, make on-site visits.
- These interactions will allow you to assess customer satisfaction, address concerns, and reinforce the value Egnyte brings to their business. Additionally, you will keep customers informed of any process or procedural changes, ensuring they remain aligned with our evolving platform.
- Another critical aspect of your role will be managing the resolution of escalated customer issues. Your ability to navigate complex challenges, collaborate with cross-functional teams, and deliver timely solutions will be essential in maintaining customer trust and confidence.
- Finally, you will maintain a positive working relationship with Product Management and Engineering teams. By acting as the voice of the customer, you will communicate their needs and feedback, influencing future product enhancements and ensuring our platform continues to meet and exceed expectations.
- In this role, you will combine technical expertise, strategic thinking, and exceptional relationship-building skills to drive customer success and contribute to Egnyte’s mission of empowering organizations with secure and efficient content management solutions.
Job Overview:
- Position: Customer Success Manager
- Employment Type: Work from home
- Education Required: Bachelor's, Master's & MBA Degree
- Experience Required: 3 year experience.
- Duration: Permanent
- Compensation: Upto 9 LPA (Expected)
- Job Location: Remote, India
- Candidates with experience in handling and processing large datasets, along with a foundational understanding of data science, will have an added advantage.
- The ideal candidate should thrive in a dynamic, cross-functional environment, demonstrating strong attention to detail and the ability to manage multiple priorities effectively.
- A strong analytical mindset is critical, with the ability to tackle unstructured and complex business problems. The candidate should be adept at distilling key insights and presenting them to senior leaders and stakeholders in a clear, concise, and actionable manner.
- Additionally, a basic understanding of statistical techniques—such as experimentation and hypothesis testing, regression analysis, t-tests, and chi-square tests—is necessary to support data-driven decision-making and optimize business strategies.
- This combination of technical expertise, analytical thinking, and communication skills will enable the candidate to deliver meaningful insights, drive innovation, and contribute to the success of the team and organization.
- To excel in the role of Senior Customer Success Manager (CSM) at Egnyte, candidates are expected to bring a strong foundation of experience and skills.
- A minimum of 3+ years of customer-facing experience or equivalent is required, with a proven track record of delivering service excellence and implementing best practices.
- This experience should ideally include managing customer relationships at a software or SaaS company, where you have demonstrated the ability to build trust, drive adoption, and ensure customer satisfaction.
- A proactive approach is essential, as you will need to identify potential risks and mitigate them before they escalate. Your ability to anticipate challenges and take preemptive action will be critical in maintaining strong customer relationships and ensuring their success with Egnyte’s platform.
- Additionally, you should have experience collaborating across multiple internal teams, such as Product Management, Engineering, and Support, to resolve customer issues quickly and effectively. This cross-functional collaboration ensures a seamless experience for customers and reinforces Egnyte’s commitment to their success.
- Previous experience working in tech companies, particularly with SaaS solutions, is highly desirable. Familiarity with the unique challenges and opportunities of the SaaS industry will enable you to better understand customer needs and provide tailored solutions.
- Excellent communication skills are a must, including strong writing, listening, and phone etiquette. Your ability to convey complex ideas clearly and empathetically will help build strong relationships with customers and internal stakeholders alike.
- Finally, we are looking for a team player who thrives in a dynamic, fast-paced environment. High performance, adaptability, and a collaborative mindset are key traits that will enable you to succeed at Egnyte. If you are passionate about driving customer success, solving challenges, and contributing to a high-performing team, this role offers an exciting opportunity to make a meaningful impact.
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