Pangolin Recruitment Fresher's For Position of Client Servicing Executive | Work From Home
About Role and Company:
Pangolin Marketing, a forward-thinking Tech for Good B2B SaaS Agency, is on the lookout for a committed and meticulous Client Servicing Executive to enhance our Key Account Management team. The perfect candidate will bring a
robust background in managing client relationships, paired with outstanding communication abilities and a knack for seamless coordination with internal teams. This position plays a pivotal role in ensuring client contentment, expanding client relationships and delivery scope, and cultivating enduring partnerships.A Glimpse into the Role of a Client Servicing Executive
Embarking on a day as a Client Servicing Executive at Pangolin Marketing means stepping into a vibrant, client-centric environment. Your responsibilities will encompass a blend of collaboration, strategic planning, and proactive issue resolution. You'll be the linchpin in maintaining and elevating client satisfaction, ensuring that every interaction adds value and strengthens the bond between our clients and our agency. Your role will demand a keen eye for detail, a strategic mindset, and the agility to adapt to the ever-evolving needs of our clients and the tech landscape.
In this capacity, you'll not only manage and nurture existing client accounts but also identify opportunities to broaden the scope of our services, thereby driving growth and fostering long-term collaborations. Your ability to communicate effectively, both with clients and internal teams, will be crucial in delivering tailored solutions that meet and exceed client expectations. This role is not just about managing accounts; it's about building lasting relationships and contributing to the overarching mission of Pangolin Marketing as a Tech for Good agency
Job Description:
- As a Client Servicing Executive at Pangolin Marketing, your day is a blend of strategic planning, client interaction, and team collaboration. The role is dynamic, fast-paced, and centered around ensuring client satisfaction while driving growth and fostering long-term partnerships. Here’s a detailed look at what your day might entail:
- Morning Routine
- Your day begins with a structured morning routine designed to set the tone for productivity. You start by checking emails to catch up on any urgent client communications or updates. Following this, you attend a team stand-up meeting where you align with internal teams on priorities, discuss ongoing projects, and address any immediate challenges. This meeting helps you set your daily goals and ensures everyone is on the same page.
- Client Meetings
- A significant part of your day involves engaging with clients. You schedule and attend meetings to discuss ongoing projects, gather feedback, and gain a deeper understanding of their evolving needs. These interactions are crucial for maintaining strong relationships and ensuring that the services provided align with client expectations. Your ability to listen actively and communicate effectively plays a key role in these discussions.
- Project Coordination
- Collaboration with internal teams is at the heart of your role. You act as the bridge between clients and departments such as creative, strategy, and content. By liaising with these teams, you ensure that projects are delivered on time and meet the highest quality standards. Your organizational skills and attention to detail are essential in managing multiple projects simultaneously.
- Problem Resolution
- Inevitably, challenges arise, and your role requires you to address client concerns promptly and effectively. Whether it’s a miscommunication, a missed deadline, or a technical issue, you take ownership of the problem and work diligently to resolve it. Your proactive approach and problem-solving skills help maintain client trust and satisfaction.
- Status Updates and Reporting
- Keeping clients informed is a priority. You provide regular updates on project progress, performance metrics, and any potential roadblocks. Additionally, you prepare detailed reports that outline project outcomes, client satisfaction levels, and areas for improvement. These reports not only keep clients in the loop but also serve as valuable tools for refining processes and enhancing service delivery.
- Continuous Improvement
- A key aspect of your role is identifying opportunities for growth and improvement. You analyze client feedback, evaluate existing processes, and suggest enhancements to elevate the quality of service. By staying ahead of industry trends and client needs, you contribute to the agency’s reputation as a forward-thinking and client-centric organization.
- Project Management
- You oversee the execution of client projects from start to finish, ensuring they align with client expectations and are delivered within the agreed timelines. Your ability to manage timelines, resources, and team coordination is critical to the success of each project.
- Communication and Feedback Management
- Clear and effective communication is the backbone of your role. You ensure that both clients and internal teams are aligned, minimizing misunderstandings and maximizing efficiency. Additionally, you collect and analyze client feedback to identify areas for improvement and implement changes that enhance service delivery.
- Account Growth
- Your role isn’t just about maintaining existing accounts; it’s also about identifying opportunities to expand services and increase account value. By understanding client goals and proposing tailored solutions, you play a pivotal role in driving business growth.
- Documentation
- Finally, you maintain meticulous records of client interactions, project details, meeting minutes (MoMs), and feedback. This documentation ensures transparency, accountability, and a clear reference point for future projects.
- In summary, as a Client Servicing Executive, your day is a mix of strategic thinking, client engagement, and operational excellence. Your efforts directly contribute to client satisfaction, account growth, and the overall success of Pangolin Marketing as a Tech for Good B2B SaaS agency.
Job Overview:
- Position: Client Servicing Executive
- Employment Type: Work from home
- Education Required: Bachelor's Degree
- Experience Required: Fresher's & experience.
- Duration: Permanent
- Compensation: 36,000/- Per Month (Expected)
- Job Location: Remote, India.
Required Qualification, skills:
- To thrive as a Client Servicing Executive at Pangolin Marketing, a blend of advanced, strategic, and collaborative skills is essential.
- Strong interpersonal and communication abilities ensure effective client interactions, while a solid understanding of marketing and brand management aligns strategies with client goals.
- Proficiency in project management tools like Asana or Trello streamlines workflows, ensuring timely delivery. Analytical skills enable you to assess client needs and provide tailored solutions.
- Strategic thinking and problem-solving abilities help navigate challenges and identify growth opportunities, while a grasp of B2B dynamics ensures campaigns resonate with business clients.
- Collaboration is key—working seamlessly with internal teams and resolving conflicts diplomatically fosters a productive environment. Flexibility and adaptability are crucial in a fast-paced, ever-changing landscape.
- These skills collectively empower you to deliver exceptional service, strengthen client relationships, and drive long-term success for both clients and Pangolin Marketing as a leading Tech for Good B2B SaaS agency.
Eligibility Criteria:
- A degree in Marketing, Business, or a related field is required for this role, providing a strong foundation in key concepts and practices.
- Candidates with 0 to 2 years of experience in client servicing, particularly within a B2B marketing or advertising agency, are ideal.
- The position demands the ability to manage multiple clients and projects concurrently, showcasing strong organizational and time-management skills.
- A proven commitment to delivering exceptional client service and achieving high satisfaction levels is essential, as this role focuses on building and maintaining long-term client relationships.
- This combination of qualifications and experience ensures the candidate can effectively support client needs, drive project success, and contribute to the agency’s growth and reputation.
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